Library Writes New Book on Computers for Public Access
From the Dewey Decimal System to the digital age, America’s libraries have come a long way in recent years. For people with no computer at home or work, or those with no job or even no home, computers and Internet access at our public libraries help empower those individuals to fully participate in modern society. In Kentucky’s largest city, the Louisville Free Public Library (LFPL) has stepped up to fill that need. That is why they have installed over 200 computers for public use in their 18 branches, helping citizens further their education, get news or information on government programs or find training or employment opportunities.
Maintaining this essential service is the responsibility of Greg Schwartz, Library Systems Manager. Greg not only has to keep the system operating, he has to keep it current as technology changes and suppliers come and go. In addition, he needs computers that can withstand continual use from the public, including heavy-handed adults and rambunctious children.
Initially the LFPL used Gateway Profile computers because of their space-saving design, but they proved underpowered. After switching to all-in-one PCs from MPC, they were reasonably satisfied until 2009 when it came time to upgrade to newer technology. It was at that moment that MPC went out of business and Greg could not even get replacement parts. He basically had to start from page one and suddenly his hopes for a happy ending turned into a suspense thriller.
An online search for a new PC brought up Cybernet and their space-saving all-in-one iOne-GX31. Understanding the time-critical situation, Cybernet quickly sent a demo unit and included the extra service of burning the library’s 6GB image onto the hard drive with their Windows XP operating system and all their drivers and applications. With a disaster looming in the form of aging computers and unavailable parts, Cybernet’s rapid response let Greg move on to the evaluation stage.
The iOne-GX31, with the processor integrated into the LCD monitor, provided the space-saving the library wanted in their busy branches. Connected to a keyboard and mouse, as well as their network to allow patrons to print documents, access the Internet and search the library’s resources through a web-based app, its performance was a significant upgrade over the previous system. With the staff giving the Cybernet unit a great review and Greg ready to make a purchase, the story took another unexpected turn when a new character appeared, the reseller.
The (LFPL) was and is required by law to make all technology purchases through one local reseller, but Cybernet was not on that reseller’s list of products. Nevertheless, as a customer with a large purchase pending and a pressing deadline, Greg insisted on his selection and the reseller added Cybernet and the iOne-GX31 to its roster.
With the new computer chosen and the reseller on board, LFPL bought 50 iOne-GX31s, the first of over 200 units purchased in just over one year. Greg reports that the space-saving design fits beautifully within the library environment. A few minor issues he had were quickly addressed by Cybernet. Even more importantly, the iOne-GX31s have been in constant operation, six days a week, providing reliable performance for those who need them the most; including some folks who may not always be gentle with electronic equipment.
So Greg’s story does have a happy ending. Today, patrons can not only connect with email and search the Web for news, information and job listings, they can create and print documents, spreadsheets and presentations, use an HTML editor, even edit photos and access social media – so the digital world won’t simply pass them by – all at their friendly neighborhood branch of the Louisville Free Public Library.
